Travelling with

Reduced mobility

In July of 2008, the Aeroporti di Roma Group added a new company. Since then, ADR Assistance has provided ground handling services to passengers with reduced mobility at the Fiumicino and Ciampino airports, in compliance with EC Regulation n.1107/2006, which set new norms for airports in the European Union Countries.

Passengers shall request ground assistance services from the airline with which they book a flight within 48 hours of the announced time of departure. For more information, please contact the airline directly. ADR Assistance offers passengers with special needs the opportunity to make these known by using the following web site:

Departures

Request Assistance Points
When a passenger requiring assistance arrives at the airport, s/he can request assistance at one of the Request Assistance Points; these are totems equipped with an intercom, with a proximity sensor that lights a signal when a person approaches. The intercom puts the passenger in contact with the operators, who activate the passenger assistance personnel. Some totems are also equipped with video terminals that provide information about departing and arriving flights, the location of the restrooms and the other structures present in the airport, as well as passenger rights.
The totems are easy to find, accessible and utilizable by all passengers with reduced mobility. The waiting period for the dedicated assistance service is calculated from the moment of the call from the totem. Service personnel will assist passengers during their entire stay in the airport.

The Request Assistance points are located at:
 

• Departures level of Terminals 1 – 3 – 5, on the outside sidewalk, next to the entrances;
• Arrivals level of Terminal 2, near the public transportation stop
• Level 1 of Multilevel E car park building
• Fiumicino Aeroporto railway station.

Tactile routes and maps
The tactile pathways, realized with elements in relief, can be found at the Departures level of Terminals 1 - 3 - 5 (the routes begin at the respective Request Assistance Points), in the "Terrazza Roma" retail areas of Terminal 3 and along the covered pedestrian walkway that leads from the airport to the Fiumicino Aeroporto railway station.
The tactile maps are located near:

•  the elevators of Terminals 1 and 3;
•  the entrances to Terminals 1 and 3 (Departures level)
•  the Arrivals level of Terminals 1 and 3: the tactile routes lead from the exit of the baggage claim area to the elevators and the taxi stand.

Terminal 1

• The pathway begins on the sidewalk outside the entrance, near the Request Assistance Point, and ends at:
•  the ADR Info Point;
•  the elevator linking the upper floor to the covered pedestrian walkway;
•  the restrooms;
•  the Alitalia Sala Amica;
•  the pharmacy;
•  the bank.

Terminal 3

• The pathway begins on the sidewalk outside the entrance, next to the Request Assistance Point, where the passenger can direct the taxi to leave him/her, and ends at:
•  the ADR Info Point;
•  the elevator leading to the upper floor (Terrazza Roma), which has a newsstand, a café-bar, a restaurant and the restrooms;
•  the stairs outside the Terminal, leading to the raised and covered pedestrian walkway that connects Terminals 1 and 3 and the railway station.
•  the exterior elevator leading to the raised and covered pedestrian walkway linking Terminal 1 with the railway station;

Terminal 5

• The pathway begins on the sidewalk outside the Terminal, near the Request Assistance Point, and ends at:
•  the ADR Info Point
•  the restrooms
•  the Sala Amica

Transfer passengers and arrivals
 

• In transit
• Passengers who request assistance from their airline when they book a ticket are greeted when their plane arrives at the landing gate.
• Passengers in transit are transferred to the boarding gate of their connecting flight in cases where the outgoing flight departs within an hour of the arrival of the incoming one. In cases where the waiting period between flights is longer than an hour, passengers can be accompanied to one of our special lounge areas, indicated as "Sala Amica", and then transferred to their outgoing flight.
• The passenger assistance service must be requested ahead of time for connecting flights as well.

Arrivals
 

• Based on information received from the carrier, ADR Assistance personnel greets the passengers when the airplane lands, after all the other passengers have disembarked, and accompanies them to the passport control checkpoint and the baggage claim carousel, until the meeting with a person meeting them or to the means of transport chosen by the differently able passenger (automobile, taxi, train, bus).

Special services

• Special Assistance Rooms
• These structures are designed for greeting passengers with special needs. They can be used by all those whose ticket bears a special "passenger assistance" code.
• The Special Assistance Rooms operated by Aeroporti di Roma are located:
• in Terminal 1, at the Departures level near the Feltrinelli bookshop and the governmental agencies office, after the security checkpoint;
• in Terminal 3, at the Departures level near the Information desk;
• in Terminal 3 in Departures area "D";
• in the Satellite, near the stairs and elevators leading to the Sky Bridge station;
• in Terminal 5, at the entrance to the building.

Restrooms for the differently able
All the restrooms and Special Assistance rooms in the airport buildings are equipped with restrooms for differently able passengers.

Elevators/lifts
All wheelchair-accessible. Some do not have a command console with information in Braille.

Emergency exits
The online maps indicate the emergency exits leading to dedicated areas, the so-called "static safety areas" and the "safe spaces", in which passengers with reduced mobility can wait for help to arrive. ADR Assistance personnel are trained to assist passengers in evacuating the terminals in case of emergency.