The quality policy represents ADR’s commitment to guarantee the quality of provided services and constantly meet its Customers’ satisfaction.


The quality policy rests on the following key elements:

• the focus on Customer;

• the search for excellence;

• the improvement of processes;

• transparency;

• the focus on human resources.


Every year ADR lays down its Quality Plan, which includes a range of coordinated actions. In particular, ADR makes:

polls with passengers to check the satisfaction level and analyse their needs;

checks to verify performances provided to passengers;

regular meetings with the different entities operating in the airport, in order to analyse the performance of the provided service and define necessary measures for a constant improvement;

continuous maintenance and upgrading interventions on airport structures, in order to make the airport meet Customers’ needs.