news
18 April 2024
ROME FIUMICINO AIRPORT IS THE BEST IN THE WORLD FOR AIRPORT SECURITY
THE RECOGNITION WAS AWARDED BY SKYTRAX AT THE “WORLD AIRPORT AWARDS 2024”
Fiumicino, April 17, 2024 – The excellence of Rome Fiumicino airport gets once again international recognition, as "Leonardo da Vinci" airport just received the World's Best Airport Security Processing award by Skytrax, the leading global air transport rating organisation, during the World Airport Awards 2024.
Fiumicino airport, managed by Aeroporti di Roma, a Mundys Group’s company, obtained Skytrax’s recognition thanks to its constantly increasing attention to the various aspects of airport security, in continuous coordination with the police forces, considered by the rating organization in the evaluation phase – i.e., controls, waiting times, queue monitoring systems, fast tracks and priority lanes, technologies used, courtesy and efficiency of airport staff.
Edward Plaisted, CEO of Skytrax, said: “Rome Fiumicino Airport has invested significantly in technologies and services with the aim of making sure that passengers have an efficient and safe travel experience. We are delighted that it has been recognised as the airport with the best airport security processes for travelers around the world.”
The World Airport Awards, regarded as the most prestigious international awards in the aviation sector, are assigned based on a survey through which, every year, passengers can rank their airport experience, evaluating a vast range of airport services and infrastructures – from check-in to arrivals, from shopping to security and departures, in over 550 airports around the world.
Marco Stramaccioni, Managing Director of ADR Security, received the award during the ceremony, held in the context of the Passenger Terminal Expo in Frankfurt, Germany: "We are very proud of this award, which recognises the great investments that Aeroporti di Roma has made in recent years in the field of safety, thanks to the great job of our people and to the valuable support of the most sophisticated technologies, both at Fiumicino and Ciampino airports. This recognition underlines our commitment to the daily improvement of our services and infrastructures, aimed at providing the millions of passengers who transit by Rome with a travel experience to remember. Our mission to outline the airport of the future also lies in the promotion and implementation of safety in all its aspects.”
Aeroporti di Roma, an Mundys Group company, manages and develops the Rome Fiumicino and Ciampino airports and carries out other activities related and complementary to airport management. Fiumicino, the first and only airport in Italy with a Skytrax rating of 5 stars for excellent standards in service quality, has two passenger terminals and is dedicated to business and leisure customers on domestic, international and intercontinental routes; Ciampino is mainly used by low-cost airlines, express-couriers and General Aviation activities. In 2023, Fiumicino and Ciampino airports together reached 44.4 million passengers. Over the past five years, Aeroporti di Roma has received numerous awards, recognitions and quality certificates. The main ones are the AIRPORT SERVICE QUALITY AWARD, awarded by ACI World for the category of European airports with more than 40 million passengers per year for the years 2017 to 2023 for the high level of passenger satisfaction, and the ACI EUROPE BEST AIRPORT AWARD, category of airports with more than 40 million passengers per year, for the years 2018, 2019, 2020, 2022, 2023: the award, in this case, rewards the achievement of excellence in several disciplines, including security, operations, infrastructure, community relations, environmental awareness and customer care. Thanks to these achievements, in 2022, ACI World included ADR in the 'Director General's Roll of Excellence', to which only 69 out of more than 18,000 airports worldwide belong for the very high levels of quality offered to their passengers. SKYTRAX, in 2018 awarded ADR the WORLD'S MOST IMPROVED AIRPORT AWARD based on the evaluation of services experienced by passengers at various airports around the world. In 2022, ADR received the BEST AIRPORT STAFF IN EUROPE AWARD from Skytrax for meeting precise parameters of friendliness and efficiency of customer service staff at the air terminal. ADR also distinguished itself in sustainability by receiving the LEADERSHIP IN SUSTAINABILITY AND COMMITMENT TO RESPONSIBLE TRAVEL from the United Nations World Tourism Organisation in 2020. In the field of innovation, in 2021, in connection with the SESAR - Single European Sky project, ADR was awarded the ACI EUROPE DIGITAL TRANSFORMATION AWARD for the airport's investment in the brand new Airport Operation Centre, and the implementation of the innovation model focused on Open Innovation. In 2022, Plug and Play Tech Center, the largest private investment fund in Silicon Valley, presented ADR with the 'Corporate Innovation Award' for its commitment to promoting open innovation initiatives and building an innovative 'airport of the future', Award confirmed for 2023. On 12 February 2024, ADR celebrated its fiftieth anniversary. To mark the occasion, the company unveiled a new logo that visually reaches upward to symbolise its ongoing commitment to excellence and innovation.
DIREZIONE EXTERNAL RELATIONS & SUSTAINABILITY
Press Office: +39 345 1283176 +39 338 6572828 +39 366 6189258
Foreign Press: +39 348 2270950 +39 339 8177825
pressoffice@adr.it
www.adr.it
Fiumicino airport, managed by Aeroporti di Roma, a Mundys Group’s company, obtained Skytrax’s recognition thanks to its constantly increasing attention to the various aspects of airport security, in continuous coordination with the police forces, considered by the rating organization in the evaluation phase – i.e., controls, waiting times, queue monitoring systems, fast tracks and priority lanes, technologies used, courtesy and efficiency of airport staff.
Edward Plaisted, CEO of Skytrax, said: “Rome Fiumicino Airport has invested significantly in technologies and services with the aim of making sure that passengers have an efficient and safe travel experience. We are delighted that it has been recognised as the airport with the best airport security processes for travelers around the world.”
The World Airport Awards, regarded as the most prestigious international awards in the aviation sector, are assigned based on a survey through which, every year, passengers can rank their airport experience, evaluating a vast range of airport services and infrastructures – from check-in to arrivals, from shopping to security and departures, in over 550 airports around the world.
Marco Stramaccioni, Managing Director of ADR Security, received the award during the ceremony, held in the context of the Passenger Terminal Expo in Frankfurt, Germany: "We are very proud of this award, which recognises the great investments that Aeroporti di Roma has made in recent years in the field of safety, thanks to the great job of our people and to the valuable support of the most sophisticated technologies, both at Fiumicino and Ciampino airports. This recognition underlines our commitment to the daily improvement of our services and infrastructures, aimed at providing the millions of passengers who transit by Rome with a travel experience to remember. Our mission to outline the airport of the future also lies in the promotion and implementation of safety in all its aspects.”
Aeroporti di Roma, an Mundys Group company, manages and develops the Rome Fiumicino and Ciampino airports and carries out other activities related and complementary to airport management. Fiumicino, the first and only airport in Italy with a Skytrax rating of 5 stars for excellent standards in service quality, has two passenger terminals and is dedicated to business and leisure customers on domestic, international and intercontinental routes; Ciampino is mainly used by low-cost airlines, express-couriers and General Aviation activities. In 2023, Fiumicino and Ciampino airports together reached 44.4 million passengers. Over the past five years, Aeroporti di Roma has received numerous awards, recognitions and quality certificates. The main ones are the AIRPORT SERVICE QUALITY AWARD, awarded by ACI World for the category of European airports with more than 40 million passengers per year for the years 2017 to 2023 for the high level of passenger satisfaction, and the ACI EUROPE BEST AIRPORT AWARD, category of airports with more than 40 million passengers per year, for the years 2018, 2019, 2020, 2022, 2023: the award, in this case, rewards the achievement of excellence in several disciplines, including security, operations, infrastructure, community relations, environmental awareness and customer care. Thanks to these achievements, in 2022, ACI World included ADR in the 'Director General's Roll of Excellence', to which only 69 out of more than 18,000 airports worldwide belong for the very high levels of quality offered to their passengers. SKYTRAX, in 2018 awarded ADR the WORLD'S MOST IMPROVED AIRPORT AWARD based on the evaluation of services experienced by passengers at various airports around the world. In 2022, ADR received the BEST AIRPORT STAFF IN EUROPE AWARD from Skytrax for meeting precise parameters of friendliness and efficiency of customer service staff at the air terminal. ADR also distinguished itself in sustainability by receiving the LEADERSHIP IN SUSTAINABILITY AND COMMITMENT TO RESPONSIBLE TRAVEL from the United Nations World Tourism Organisation in 2020. In the field of innovation, in 2021, in connection with the SESAR - Single European Sky project, ADR was awarded the ACI EUROPE DIGITAL TRANSFORMATION AWARD for the airport's investment in the brand new Airport Operation Centre, and the implementation of the innovation model focused on Open Innovation. In 2022, Plug and Play Tech Center, the largest private investment fund in Silicon Valley, presented ADR with the 'Corporate Innovation Award' for its commitment to promoting open innovation initiatives and building an innovative 'airport of the future', Award confirmed for 2023. On 12 February 2024, ADR celebrated its fiftieth anniversary. To mark the occasion, the company unveiled a new logo that visually reaches upward to symbolise its ongoing commitment to excellence and innovation.
DIREZIONE EXTERNAL RELATIONS & SUSTAINABILITY
Press Office: +39 345 1283176 +39 338 6572828 +39 366 6189258
Foreign Press: +39 348 2270950 +39 339 8177825
pressoffice@adr.it
www.adr.it