28 July 2021
New historical record in passenger satisfaction for Fiumicino airport.

New historical record in passenger satisfaction for Fiumicino airport. According to the most recent surveys performed by Airports Council International - the international association independently measuring perceived quality in over 200 airports around the world - in the second quarter of 2021 "Leonardo da Vinci" airport recorded a new high record, achieving a 4.65 rating on a scale of 5. This is the best quarter that Fiumicino airport has ever had. For the first time, Fiumicino has achieved the highest traveller satisfaction in the European Union, surpassing all the other European airports, from the smallest with annual traffic of less than 2 million passengers to the major international hubs with more than 40 million passengers.


This quarter's record stems from the Aeroporti di Roma's strategy focussing on digitisation, safety, innovation and environmental sustainability to create the "Leonardo da Vinci" of the future: a competitive airport capable of capturing the full traffic potential of tomorrow, more sustainable for the environment, with minimum land use and even more efficient and safer. In addition to the biometric face check that makes boarding operations faster and safer, just launched by Delta, various initiatives and partnerships in innovation are being pursued in Fiumicino, including creating the first Italian incubator for start-ups dedicated to the aviation sector in the coming months.. In terms of the environment, Fiumicino airport has confirmed zeroing CO2 emissions by 2030, well in advance of the European sector target of 2050. To achieve this goal, the focus is on projects for constructing energy production plants from renewable resources at the airport and on low-carbon transport infrastructures, investing in electric charging stations and enhancing electric car sharing.


"This new record", said Marco Troncone, CEO of Aeroporti di Roma, "once again demonstrates the levels of excellence of 'Leonardo da Vinci', increasingly attractive to passengers and airlines. It is a new milestone in ADR's strategy focussed on excellence in Quality and Safety, as well as on Sustainability and Innovation. We're determined to come out of this crisis stronger and readier for the challenges of the future, which require solutions based on innovation and full compatibility with the needs of our ecosystem.".



Aeroporti di Roma, an Atlantia Group company, manages Rome Fiumicino and Ciampino airports and carries out other business activities that relate and add to airport management. Fiumicino has two passenger terminals and is dedicated to business and leisure customers on national, international and intercontinental routes; Ciampino is mainly used by low-cost airlines, express-couriers and General Aviation activities. In 2019 ADR recorded, as an airport system, 49.4 million passengers with over 240 destinations worldwide reachable from Rome, thanks to approximately 100 airlines operating at the two airports (In 2020, following the effects caused by Covid-19 on air transport, Fiumicino airport recorded just 9.8 million passengers while Ciampino airport ended the year with 1.6 million passengers). In 2020, the Airports Council International Europe awarded the Leonardo da Vinci airport with the “Best Airport Award 2020”. For the third year running, the Leonardo da Vinci confirmed its position as the number one European hub with over 40 million passengers. The award adds to the recognition of Airports Council International World which, in 2020, presented the Leonardo da Vinci with the “Airport Service Quality 2019” award for the third consecutive year as Europe’s most valued airport among hubs with more than 40 million passengers. ADR’s management capacity is also confirmed by the awards received during 2019 from Skytrax, the leading international rating and assessment company for the airport sector, which confirmed the 4 Skytrax stars obtained by Fiumicino in 2017.



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