news - AEROPORTI DI ROMA
Fiumicino, 26 January 2023 - The 5-star rating, which was obtained at the end of an in-depth analysis of terminal services and facilities conducted in 2022, recognises "Leonardo da Vinci" Airport as having excellent standards in the quality of service provided to passengers and staff activity. In the last 2 years, despite the effects of the pandemic, Fiumicino Airport has consistently maintained very high quality standards, even during the period of strong traffic recovery. At the same time, the continuation of development investments was ensured, which allowed, among other things, the opening of the new boarding area A for an additional capacity of 6 million passengers, the strengthening of operational services, with new areas reserved for security and immigration controls, and the expansion of the commercial offer, thanks to new shopping and catering areas.
Skytrax applies ratings to more than 800 areas of passenger-facing airport products and services over 30 different fields. The Star Rating methodology is unified and consistent across the industry and all airports, from the largest hubs to small regional facilities, are rated using the same basic criteria covering the entire passenger travel experience. With the 5-star rating, Fiumicino joins a select group of top global hubs, including Seoul, Singapore, Tokyo and Munich.
"This recognition - declared the CEO of Aeroporti di Roma, Marco Troncone - once again demonstrates the company's determination to effectively create the airport of the future with maximum use of innovation and new technologies, further reliability, safety and lots of comfort and value-added services for our passengers, as well as attention to the environment and our territory. Now that Fiumicino is fully in the elite of the world's best airports, we intend to reaffirm our commitment to the long-term development of the capital's airport, so that Rome and Italy can consolidate their centrality on the international scene".
Skytrax praised the operation of the terminals thanks to passengers who rated the security and immigration controls to be very efficient, also following the introduction of new systems to speed up and facilitate the route to the gates. The enhancement of the airport continues with the forthcoming reopening of Pier B in Terminal 1, scheduled for spring, after an extensive renovation to the highest standards of interior finish and decorative appeal.
The baggage claim area in Terminal 3 has also been renovated and new passenger services will be introduced shortly. Particularly popular are the toilets, which provide an exceptional experience for passengers. The 'Leonardo da Vinci' Airport guarantees a very high standard of cleanliness and efficiency, managed directly by a cleaning team from Aeroporti di Roma.
Edward Plaisted, the CEO of Skytrax, said: 'We are delighted to award Fiumicino Airport with the 5-star rating for 2023, as only twelve hubs in the world, including two in Europe, have achieved this. Fiumicino Airport has implemented a very clear quality improvement plan over the last 6-7 years, and we are now seeing very tangible improvements in passenger facilities and customer experience. The level of detail in the changes is commendable and the airport not only offers a very good international standard, but above all contributes to enhancing Rome, and Italy in general'.
Aeroporti di Roma, an Atlantia Group company, manages and develops the Rome Fiumicino and Ciampino airports and carries out other activities related and complementary to airport management. Fiumicino has two passenger terminals and is dedicated to business and leisure customers on national, international and intercontinental routes; Ciampino is mainly used by low-cost airlines, express couriers and General Aviation activities. In 2019, ADR recorded, as an airport system, 49.4 million passengers with over 240 destinations worldwide that can be reached from Rome, thanks to the approximately 100 airlines operating in the two airports (In 2021, following the effects induced by Covid-19 on air transport, Fiumicino airport recorded just 11.7 million passengers, whilst Ciampino airport closed the year with 2.3 million passengers). Over the past five years, Aeroporti di Roma has received numerous awards, recognitions and quality certificates. Among these recognitions are the AIRPORT SERVICE QUALITY AWARD, awarded by ACI World for the category of European airports with more than 40 million passengers per year for the years 2017 to 2021 for the high level of passenger satisfaction, and the ACI EUROPE BEST AIRPORT AWARD, category of airports with more than 40 million passengers per year for the years 2018, 2019, 2020, 2022: the award, in this case, rewards the achievement of excellence in several disciplines, including security, operations, infrastructure, community relations, environmental awareness and customer care. Thanks to these achievements, in 2022, ACI World included ADR in the "Director General's Roll of Excellence", a roll of excellence to which only 64 out of more than 18,000 airports worldwide belong for the high levels of quality offered to their passengers. Since 2017 SKYTRAX has awarded Aeroporti di Roma the 4 STARS AIRPORT RATING, a certificate of excellence for guaranteeing passengers the best possible experience. In 2018, Skytrax also awarded ADR WORLD'S MOST IMPROVED AIRPORT on the assessment of services experienced by passengers at various airports around the world. In 2022, ADR received the BEST AIRPORT STAFF IN EUROPE award from Skytrax for meeting customer service staff's precise parameters of friendliness and efficiency at the air terminal. During the period of the Covid-19 pandemic, Aeroporti di Roma distinguished itself with numerous health and safety awards: from ACI the AIRPORT HEALTH ACCREDITATION by ACI World on compliance with health measures and protocols for 2020 and 2021, AIRPORT HEALTH MEASURES AUDIT PROGRAMME - ACI BUREAU VERITAS for 2020 on the effective implementation on the field of measures to combat COVID-19, by Skytrax COVID-19 SKYTRAX AIRPORT RATING 2020 on the efficiency of procedures and the COVID-19 AIRPORT EXCELLENCE AWARD 2021 for high health, hygiene and safety protocols during the pandemic. The RINA organisation also awarded Aeroporti di Roma the BIOSAFETY TRUST CERTIFICATION in 2020. ADR also distinguished itself in terms of sustainability by receiving the LEADERSHIP IN SUSTAINABILITY AND COMMITMENT TO RESPONSIBLE TRAVEL from the United Nations World Tourism Organisation in 2020. In 2021, linked to the SESAR - Single European Sky project, the ACI EUROPE DIGITAL TRANSFORMATION AWARD was awarded, recognising the airport's investment in the brand new Airport Operation Centre and the implementation of the innovation model centred on Open Innovation. In 2022 Plug and Play Tech Center, the largest private investment fund in Silicon Valley awarded ADR the "Corporate Innovation Award" for its commitment to promoting open innovation initiatives and building an innovative "airport of the future".
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