11 March 2024
Fiumicino, 11 March 2024 - For the seventh year running, Fiumicino 'Leonardo da Vinci' Airport has been declared best airport in Europe in the category of airports with over 40 million passengers, joined, for the first time, by Ciampino 'Giovan Battista Pastine’ Airport, awarded best airport in the 5 to 15 million passenger category.
The survey ‘Airport Service Quality (ASQ) Award’ was conducted by the international trade association of airports worldwide, Airport Council International (ACI) World, in cooperation with Amadeus, a leading travel technology company.

ACI World analysed the preferences of around six hundred thousand passengers at over 400 airports worldwide based on more than 30 indicators related to the airport experience at departures and arrivals and, in addition to the ‘Best Airport’ award, also recognised Rome Fiumicino’s excellence in all the categories considered:
  • Airport with the Most Dedicated Staff in Europe;
  • Easiest Airport Journey in Europe;
  • Most Enjoyable Airport in Europe;
  • Cleanest Airport in Europe;

To date, only nine airports in the respective geographical areas have achieved levels of excellence in all categories considered by the ASQ Award, but these are airports with traffic of fewer than 15 million passengers a year. Rome Fiumicino is the only airport in the world with more than 40 million passengers per year to have achieved this result.

And 'Leonardo da Vinci' Airport is not the only airport managed by ADR to win an award. For the first time, Ciampino ‘Giovan Battista Pastine’ Airport took home the award for ‘best airport in Europe with between 5 and 15 million passengers.’

“Today's is a historic day for ADR: for the first time, Fiumicino and Ciampino airports are both recognised at an international level for the quality and services offered to passengers,” said Marco Troncone, CEO of Aeroporti di Roma, continuing: “‘Leonardo da Vinci’ winning best airport in Europe and the only major hub in the world to win in all categories considered by Airport Service Quality 2023 is an extraordinary achievement. And the milestone also reached by Ciampino ‘G.B. Pastine' Airport, winning 'Best Airport' in its category for the first time, is concrete proof that the difference is made by our people, as well as the method, daily commitment and immense passion that characterise our entire airport community. Once again, we consider these moments only as stages in an increasingly virtuous path of sustainable development for the region, for Rome and for the whole of Italy.”

“I am particularly proud to record these important new international results for our airports, in strong continuity with the growth trend of recent years, which includes the prestigious award obtained by Ciampino G.B. Pastine Airport. Indeed, it is also through its airports, and in particular the international airport of Fiumicino, that Rome has in recent years rebuilt the international position it so justly deserves: we can claim to be the most important gateway to Italy, and highly valued throughout the world,” commented ADR Chairman Vincenzo Nunziata.

Aeroporti di Roma, an Mundys Group company, manages and develops the Rome Fiumicino and Ciampino airports and carries out other activities related and complementary to airport management. Fiumicino, the first and only airport in Italy with a Skytrax rating of 5 stars for excellent standards in service quality, has two passenger terminals and is dedicated to business and leisure customers on domestic, international and intercontinental routes; Ciampino is mainly used by low-cost airlines, express-couriers and General Aviation activities. In 2023, Fiumicino and Ciampino airports together reached 44.4 million passengers. Over the past seven years, Aeroporti di Roma has received numerous awards, recognitions and quality certificates. The main ones are the AIRPORT SERVICE QUALITY AWARD, awarded by ACI World for the category of European airports with more than 40 million passengers per year for the years 2017 to 2023 for the high level of passenger satisfaction, and the ACI EUROPE BEST AIRPORT AWARD, category of airports with more than 40 million passengers per year, for the years 2018, 2019, 2020, 2022, 2023: the award, in this case, rewards the achievement of excellence in several disciplines, including security, operations, infrastructure, community relations, environmental awareness and customer care. Thanks to these achievements, in 2022, ACI World included ADR in the 'Director General's Roll of Excellence', to which only 69 out of more than 18,000 airports worldwide belong for the very high levels of quality offered to their passengers. SKYTRAX, in 2018 awarded ADR the WORLD'S MOST IMPROVED AIRPORT AWARD based on the evaluation of services experienced by passengers at various airports around the world. In 2022, ADR received the BEST AIRPORT STAFF IN EUROPE AWARD from Skytrax for meeting precise parameters of friendliness and efficiency of customer service staff at the air terminal. ADR also distinguished itself in sustainability by receiving the LEADERSHIP IN SUSTAINABILITY AND COMMITMENT TO RESPONSIBLE TRAVEL from the United Nations World Tourism Organisation in 2020. In the field of innovation, in 2021, in connection with the SESAR - Single European Sky project, ADR was awarded the ACI EUROPE DIGITAL TRANSFORMATION AWARD for the airport's investment in the brand-new Airport Operation Centre, and the implementation of the innovation model focused on Open Innovation. In 2022, Plug and Play Tech Center, the largest private investment fund in Silicon Valley, presented ADR with the 'Corporate Innovation Award' for its commitment to promoting open innovation initiatives and building an innovative 'airport of the future', Award confirmed for 2023. On 12 February 2024, ADR celebrated its fiftieth anniversary. To mark the occasion, the company unveiled a new logo that visually reaches upward to symbolise its ongoing commitment to excellence and innovation.