news - AEROPORTI DI ROMA
According to surveys conducted by ACI, the Airport Council International association measuring the perceived quality through passengers’ interviews in around 250 airports around the world - in the third quarter of 2016 Leonardo da Vinci ranks first amongst the large airports of the European Union, in terms of passenger satisfaction. In the space of only one quarter, the hub of the Italian capital has broken its previous record. This is the highest performance ever recorded in the history of the airport.
Fiumicino's rise to success was driven by services such a security checks, where the overall rating depends on the courtesy of staff, together with the accuracy and speed of the service. An excellent confirmation also came from services such as unrestricted and free Wi-FI and the new e-Gates for automatic passport control. In terms of comfort, the hygiene and availability of toilets had significant impact, being amongst the most appreciated services by users, together with the general state of cleanliness of the airport terminals, constantly monitored by dedicated airport staff.
The highest score (4.24) amongst the 34 parameters measuring perceived quality was attributed to the clarity and availability of flight information, through digital monitors, recently renovated by ADR through significant investments. Immediately after, at 4.23, was the general courtesy of airport staff, i.e. its kindness and attentiveness towards the needs of passengers. A performance that confirms the Italian excellence in the field of hospitality and one of the main factors influencing the overall perception of Fiumicino.