FAQ - AEROPORTI DI ROMA
How do I get to Rome Ciampino Giovan Battista Pastine Airport?
The airport is easily accessible by bus, train, taxi and car.
What items are prohibited?
Articles that could be used as weapons (e.g. scissors, knives, files) of any size are not allowed on board. EU legislation on the transport of liquids does not allow you to carry in your hand baggage more than 1 litre; the containers for creams, gels and other liquids must have a maximum capacity of 100 millilitres (1/10 of a litre, or 100 grams) and should be put in a sealable transparent plastic bag. In carry-on luggage it is prohibited to transport any type of firearm or knife, explosives and ammunition, unless they are accompanied by a permit issued by the competent authorities.
What documents are required for the trip?
At check-in a ticket and a valid document – passport or identity card – should be shown to the handling company or airline staff. In addition, you should check that the country you are travelling to does not require any vaccinations or a visa. Passengers who have checked-in online only have to go to the check-in desk if they have luggage to check-in, otherwise they can go directly to security.
Which terminal should I go to?
At Giovan Battista Pastine Airport there are two terminals:
- National and international DEPARTURES/ARRIVALS terminals (low-cost and charter airlines)
- GENERAL AVIATION terminal (air taxi and private flights).
Acceptance procedures for national and international flights vary depending on the destination and the airline, which should be contacted for information.
Where can I ask for information?
- Departures area: ADR Information Office located near the check-in desks, oper from 05.00 to 23.00 (+39 0665959515)
- Arrivals area: in the internal lounge (accessible only to passengers) a Baggage Information Point operates when flights arrive.
If I lose an object who do I contact?
You should contact the ADR Lost Property Office:
Lost Property Office
- Telefono +39 06 65959327
Opening hours: Monday to Friday, from 9 am to 1 pm and from 3 pm to 8 pm
If I lose an item of luggage, or misplace an item on board the aircraft, who should I contact?
In the event that an item of luggage is lost, or an item is misplaced onboard the aircraft, you can contact the handling company in charge of your originating flight, which is displayed on the screen next to the baggage reclaim carousel.
Tel. +39 0665959226 or mob. +39 3519673031 during flight operations.
Tel. +39 06833 94 444
E-mail: firstname.lastname@example.org (24h Help Desk)
Who should I contact if I require special assistance?
ADR Assistance provides a service for passengers with reduced mobility. The assistance on the ground service should be requested of the airline at least 48 hours before departure time. For further information contact the airline directly or visit the website www.adrassistance.it
If I come by car where can I park?
At Ciampino Airport there are the following car parks:
- P4 - P5 - P6 car parks
- Open-air car parks opposite the terminals
Bookable online at promotional rates
- Car parks P1 - P3 - P7 (open-air car parks located near the terminals where you can park for free for the first 15 minutes)
Access to the different car parks is from the main roads.
At Ciampino 20 motorcycle parks are available
Where and how do I pay for parking?
You can pay directly at the exit barriers equipped with the easyPass system (except for P6): this is the fastest way to leave the car parks (credit cards only), up to a maximum of 250 euro.
Credit cards accepted are American Express, Visa, Diners Club and MasterCard.
For higher amounts payment must be made exclusively at the checkouts with an operator, at the Easy Parking Customer Service Centre, located in the Arrivals terminal.
Who should I contact if a mistake is made in the payment for a park?
Contact the Easy Parking Customer Service open from 7 am to 11 pm, on +39 06 65959762 or by pressing the info button on the automatic payment machines.
It is possible to book a park?
The online booking system is active for both of the capital’s airports.
What are the customs limits for purchases at the airport?
Tobacco, alcohol and alcoholic drinks outside the European Union.
|Cigarettes||200 pieces (1 carton)|
|Small cigars (max 3 g. each)||100 pieces|
|Smoking tobacco||250 gr.|
|Alcoholic beverages and liquor|
|Alcoholic beverages or liquor with an alcohol content of over 22% by volume or non-denatured ethyl alcohol with an 80% content||1 liter|
|Alcoholic beverages with an alcohol content under 22% by volume|
|Other alcoholic beverages|
|Non-sparkling wine||4 liters|
|Cigarettes||800 (4 cartons)|
|Alcoholic beverage and liquor|
|Alcoholic beverages or liquor with an alcohol content over 22% by volume||10 liters|
|Alcoholic beverages with an alcohol content under 22%||20 liters|
of which 60 liters sparkling wine