Personalized Support for Every Passenger – ADR Assistance
Types of assistance
Mobility, behavioural, sensory, hidden disabilities
Tailor-made assistance for every passenger
ADR Assistance offers a support service that is tailored to each passenger's specific needs. These categories are defined according to international IATA standards and are listed below.
Passengers with different levels of motor disability
WCHR
People who cannot walk for long distances; can ascend and descend steps; autonomous on board the aircraft and for short distances
WCHS
People who cannot walk for long distances and cannot ascend and descend steps; autonomous on board the aircraft and for short distances
WCHC
People who are completely immobile and non-self-sufficient in need of total assistance
Passengers with sensory disabilities
BLND
Visually impaired or blind passengers
DEAF
Passengers with hearing disabilities
Passengers with hidden disabilities
DPNA
Passengers with intellectual and behavioural disabilities
Other hidden disabilities
Passengers with non-visible disabilities
Travelling by plane can be a challenging, yet special experience for autistic people. To ensure adequate and personalised assistance that meets the needs of individual autistic passengers, ADR Assistance supports their family and/or accompanying person in the preparation and preliminaries of air travel.
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We offer you genuinely tailor-made assistance, specifically designed to suit your preferences.
We can accompany you using a wheelchair or walk alongside you if you prefer not to use one. Our aim is to make you feel comfortable at all times: we adjust the service according to your level of autonomy, your desired comfort and your specific requirements.
Guide dogs and Emotional pets
If you need to travel with an assistance dog, we strongly recommend that you inform the airline you are flying with.