Chatbot terms and conditions

General Information

This information is provided by Aeroporti di Roma S.p.A. (“ADR”), pursuant to Article 50 of Regulation (EU) 2024/1689 on Artificial Intelligence (“AI Act”), to ensure transparency for users interacting with the messaging service “virtual assistant” (the “Chatbot” or the “Service”) provided by ADR and developed using Amazon Web Services technology.

The Chatbot is an automated system based on generative artificial intelligence, trained with data from ADR websites and designed to respond to user requests (the “User”) regarding airport services, particularly to provide information and assistance.

Although the underlying technology is generative and provided by Amazon Web Services Enea Sarl (“AWS”), the system made available by ADR is intended for a specific and determined purpose and is limited to airport-related topics and services. Therefore, it does not fall under the definition of “general-purpose AI system” (GPAI) under the AI Act.

The Service is available via the web version accessible from the website www.adr.it (the “Site”) and through the WhatsApp interface (the “App”).

The owner of the Chatbot is Aeroporti di Roma S.p.A. – A company subject to the direction and coordination of Mundys S.p.A.; Tax Code and Rome Companies Register 13032990155; VAT No. 06572251004; Registered office: Via Pier Paolo Racchetti 1 – 00054 Fiumicino (RM); [info@adr.it 0665951].

These Terms of Use (“Terms”) apply to any use of the Service by the User and constitute a binding agreement between the User and ADR.

Before using the Chatbot, the User must carefully read these Terms, accessible via the link provided in the initial message displayed upon accessing the Site or the App. By using the Chatbot, the User accepts these Terms. These Terms may be printed and/or saved on another durable medium accessible to the User.
 

1. Use of the Service

The Chatbot is exclusively intended to provide information and clarification on airport-related topics and services, such as services provided within the airport premises, store locations, or flight information. The User acknowledges and accepts that the Chatbot cannot provide responses on other topics or perform tasks beyond those indicated in these Terms.

The Service uses generative artificial intelligence (AI) to respond to User questions on airport-related topics and services, such as flights, restaurants, shops, and services at the airport. The responses—automatically generated by an AI system without human intervention—are purely informational and may be standardized, partial, limited, or not fully complete/exhaustive.

The Chatbot provides general informational support and does not replace ADR’s official communication channels and/or the User’s airline. It is therefore recommended to always refer to official sources/information (e.g., airline communications regarding flight boarding). At any time, Users who wish to speak with a human operator can type “contacts” in the chat to receive useful numbers and speak with an operator.

1.2 Users under the age of 14 or those lacking legal capacity under applicable law may not access the Chatbot. If these requirements are not met, access may only occur under the supervision of parents or legal guardians, who assume full responsibility for use of the Service.

1.3 To use the Chatbot, the User agrees to:

• not publish, send, or share defamatory, offensive, intimidating, illegal, racist, discriminatory, or obscene content through the Chatbot;
• not use the Chatbot to conduct illegal activities or violate third-party rights (including intellectual property and privacy rights);
• not disable or bypass security or privacy filters, controls, or features;
• not copy, modify, decompile, or attempt to extract the Chatbot’s source code or any component.
  4. ADR expressly reserves the right, without notice, to: (a) modify, add, or remove Service features; (b) temporarily interrupt or permanently cease provision of the Service.
      

2. ADR Rights

2.1 The Service allows submission of materials for processing, which may include text, documents, images, or recordings, depending on the interface used (App or Site) (collectively, “Requests”), and generates a response based on the Requests (“Output”).

2.2 ADR retains all rights to the Service, its software, the Chatbot’s training datasets, including intellectual property rights. Except for the access and usage rights expressly granted in these Terms, the User is not granted any other rights or privileges over the Service, its software, components, or features. The User does not acquire any rights to the Output or the data contained therein.

2.3 Except as expressly provided in these Terms, other applicable conditions (e.g., App or Site terms of use), and relevant legislation, the User retains all rights to their Requests.

2.4 ADR has the right to use Requests and related information, including through automated or manual (human) review and third-party providers, in the following cases:

• to provide the Service;
• to monitor Chatbot usage, including human oversight, to verify compliance with these Terms and applicable laws, and to report legal or regulatory violations as required by law or judicial/administrative orders;
• to remove unsafe, discriminatory, or other content that violates these Terms and/or applicable laws;
• to suspend or revoke access for Users who violate these Terms and/or applicable laws. If the User violates these Terms or other applicable conditions and laws, ADR may suspend or permanently disable access to the Service or other ADR services.
   

3. Intellectual Property Rights. Third-party Rights

3.1 The “ADR AEROPORTI DI ROMA” trademark, as well as all figurative and non-figurative trademarks, images, and logos on the Chatbot and/or Site, are the exclusive property of ADR and/or the respective holders of intellectual property and/or copyright.

3.2 Total or partial reproduction, modification, tampering, or use of these trademarks, images, and logos, for any reason and on any medium, is strictly prohibited without the express written authorization of ADR and/or the respective rights holders.

3.3 The User agrees that their Requests must not violate these Terms, other applicable conditions (e.g., App or Site terms), or laws governing use of the Service, including intellectual property protection. For example, the User agrees not to use materials subject to third-party intellectual property rights, confidential materials, or materials that may violate data protection laws.

3.4 ADR is not responsible for the User’s use of third-party elements, such as content, materials, documents, texts, recordings, images, trademarks, designs, personal features (image, voice), trade secrets, confidential information, or personal data. The User uses such elements at their own risk and responsibility. By accepting these Terms, the User indemnifies ADR against any claims, actions, or demands from third parties related to the use of such elements.
 

4. Limitations of Liability

4.1 The Chatbot is a technology still under development and improvement. ADR will make reasonable efforts to provide accurate and truthful information through the Chatbot.

4.2 The Service generates Output based on the User’s Requests. Specific Output generated by the Chatbot cannot be predicted in advance, and ADR cannot guarantee the full accuracy, completeness, or currency of the Output or the information provided through the Service.

4.3 The User acknowledges that the Service may provide inaccurate, incomplete, or outdated information. The User must verify all information before taking any action or making decisions based on it. For official information, the User should always refer to ADR’s call center (0665951) or their airline. In particular, all flight-related information provided by the Service—such as departure time, check-in time, boarding time, delays, cancellations, arrival time—is the responsibility of the airline and may change without notice. ADR is not responsible for such information and disclaims all liability for errors, inaccuracies, omissions, or damages (direct, indirect, or consequential) resulting from its use.

The Service may provide responses based on information and/or content provided by third parties (e.g., airlines or airport service providers). However, ADR has limited control over such content and assumes no responsibility for responses based on third-party information.

4.4 To the maximum extent permitted by applicable law, ADR assumes no liability for: (i) the accuracy or completeness of information provided through the Service; (ii) Output that is defamatory or contains illegal or immoral content; (iii) Output that violates third-party rights.

4.5 To the maximum extent permitted by applicable law, ADR, its directors, or affiliated companies shall not be liable for any actions, losses, or damages suffered by the User or third parties from use of the Chatbot.

4.6 ADR is not responsible for the User’s inability to use the Service, delays in updating information/responses, or damages from interruptions, suspensions, delays, or anomalies in Service connection. ADR reserves the right to interrupt, suspend, and/or revoke access to the Service at any time at its sole discretion.

4.7 ADR does not guarantee continuous access to the Service. 4.1 Il Chatbot è una tecnologia, ancora in fase di sviluppo e miglioramento. ADR renderà ogni ragionevole sforzo per fornire informazioni precise e veritiere attraverso il Chatbot.
 

5. Privacy e sicurezza dei dati

5.1 ADR protects the privacy and security of its Users’ information. For details on personal data processing, Users are invited to read the privacy notice at https://www.adr.it/web/aeroporti-di-roma-en/chatbot-privacy-policy

5.2 In any case, ADR recommends not sharing personal information during Chatbot interactions unless strictly necessary and/or requested to manage the assistance request.
 

6. Governing Law. Disputes

6.1 These Terms are governed by Italian law, without prejudice to mandatory consumer protection rules under the User’s national law, as defined by Legislative Decree No. 206/2005 (Consumer Code).

6.2 For complaints or disputes related to use of the Service by a consumer User, ADR and the User agree to resolve individual claims before the competent court of the User’s main country of residence.

6.3 For complaints or disputes related to use of the Service by a non-consumer User, ADR and the User agree to resolve individual claims before the competent court of Rome (Italy).

6.4 If the User is a consumer residing in the European Union, they may also initiate one of the out-of-court dispute resolution procedures provided by applicable law. More information on online dispute resolution is available at http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No. 524/2013 and is for informational purposes only. ADR is not obliged to participate in online dispute resolution.
 

7. Changes to These Terms

ADR continuously works to optimize its services and develop new features to improve products for Users and customers. Consequently, these Terms may be periodically updated to accurately reflect ADR’s services and policies, promote a safe experience, and comply with applicable law. Before accessing the Service, the User will always be able to accept the most current version of the Terms, effective from the publication date specified below.
 

8. Final Clause

8.1 These Terms consist of all the clauses contained herein. If one or more provisions are declared null or ineffective by law or judicial decision, the remaining provisions shall remain fully effective.

8.2 The fact that one Party does not enforce a breach of any obligation under these Terms shall not be construed as a waiver of the right to enforce that obligation in the future.
 

9. Contact Information

For any issues related to the Service, you may contact ADR at:

Aeroporti di Roma S.p.A., Via Pier Paolo Racchetti 1 – 00054 Fiumicino (RM);

Email: adr@adr.it;

Phone: 066591;

Or via the page Feedback  
 

10. Effective date

Last updated: June 2025

By sending a message to the ChatBot, pursuant to Article 1341 of the Civil Code, the User expressly accepts the following clauses of the Terms: 1.3 (limitations on Service use); 1.4 (ADR’s right to modify, suspend, or terminate the Service); 2.2 (no User rights to Output); 2.4 (ADR’s rights to Requests and Output); 3.4 (User indemnification of ADR); 4 (ADR’s limitations of liability); 6 (jurisdiction clause); 7 (unilateral changes to the Terms).