Our awards

 

BEST AIRPORT IN EUROPE (OVER 40 MILLION PASSENGERS PER YEAR)

Agency that delivers the award: ACI (AIRPORTS COUNCIL INTERNATIONAL)

Years of reference: 2017, 2018, 2019

L’Airport Service Quality is an international customer satisfaction survey, conducted by ACI (Airports Council International) through a standardized questionnaire distributed to passengers, at the gate, prior to boarding.The survey is carried out in more than 350 airports worldwide. Passengers have the opportunity to rate the services received at the airport and express in particular their overall satisfaction. In years 2017 and 2018, Rome-Fiumicino aiport has been rated by passengers as the best airport for customer experience within the European airports receiving more than 40 million passengers per year.

 

 

 

 

 

 

 

 

BEST AIRPORT AWARD (OVER 25 MILLION PASSENGERS PER YEAR)

Agency that delivers the award: ACI EUROPE (AIRPORTS COUNCIL INTERNATIONAL EUROPE)

Years of reference: 2018, 2019, 2020

The Best Airport Award is delivered by ACI Europe (Airports Council International Europe) to airports that have achieved excellence across a whole range of disciplines including retail, security, operations, facilities, community relations, environmental awareness and customer service. In years 2018 and 2019, after an accurate examination, judges have awarded to Rome-Fiumicino airport the prestigious award of Best Airport in Europe.

In 2020, Airports Council International Europe awarded Fiumicino Airport as the best airport in Europe, awarding it the “Best Airport Award” and it is the first time in the history of ACI acknowledgements that the award has been allocated for three years in a row to the same airport. This year, the award was allocated in the category of hubs with over 40 million passengers and focuses on the measures taken and protocols adopted to control the spread of the pandemic.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4 STAR AIRPORT

Agency that delivers the award: SKYTRAX

Years of reference: 2018, 2019

Skytrax is a UK based international air transport research organisation, that provides performance ranking and benchmarking across the airline and airport industry. Through the Airport Star Ranking, an on site audit is carried out by Skytrax inspectors that look at more than 800 different key performance indicators, i.e  tangible elements to guarantee excellence to the customer. After 2 audits on site in years 2017 and 2019,  Rome Fiumicino airport has been granted 4 stars by Skytrax, a certificate of excellence that crowns our commitment to guarantee to our passengers the best experience possible.

 

 

 

 

 

 

 

 

 

 

 

WORLD’S MOST IMPROVED AIRPORT 2018

Agency that delivers the award: SKYTRAX

Years of reference: 2018

Skytrax is a UK based international air transport research organisation, that provides performance ranking and benchmarking across the airline and airport industry. Under a customer survey conducted by Skytrax, customers have the opportunity, online, to rate the services they experienced at different airports worldwide. After an outstanding increase on scores given by customers to our airport in 2018, Rome-Fiumicino airport has won the “World’s Most Improved Airport” award.