EXPIRATION DATE:
22/03/2024
SCOPE: Privatistico
OPEN TO: Aperto a tutti
Passenger Experience
Improving the passenger experience through the development of:
- awareness of the airport, through solutions enabling the monitoring of passenger flows in the terminals;
- gamification and entertainment for passengers, enhancing their experience;
- new ways of collecting and valuing passenger feedback;
- personalised customer experience, through communications or tours profiled on individual passengers;
- tourism attraction solutions that encourage stopovers in Rome.
Gamification
Interactive games on touch screens or personal mobile phones, fostering interaction among passengers. Special web apps can offer challenges and missions, allowing passengers to earn points through activities like exploring airport shops, using services, or participating in promotional events.
Entertainment
Virtual Reality experiences in booths or lounges, allowing travelers to immerse themselves in virtual worlds or take virtual tours of destinations. Interactive tools engaging travelers (e.g digital displays, interactive sculptures, or walls).
Quality
Sentiment Analysis technologies applying algorithms to online public data like social media reviews and interactive surveys on Digital Screens.
Hyperpersonalized services
AI and data analysis to provide personalized communications and information moreover, provide tailored tours recommending airport amenities based on individual preferences, including considerations for waiting time between flights.
Tourism Attraction
Solutions and technologies that increase traffic at Rome's airports and encourage stop overs, i.e. flights with long transit times that enable people to visit Rome, including through new offers and services customised to individual passengers’ needs. Digital solutions supporting Virtual Interlining through integrations with Online Travel Agencies and agreements with airlines.
Awareness (Data driven approach)
Implement technologies to boost airport traffic and promote stopovers in Rome. Enhance passenger experience through customized offers and services. Utilize digital solutions for Virtual Interlining, collaborating with Online Travel Agencies and airlines.