news - AEROPORTI DI ROMA
For the third year in a row, “Leonardo da Vinci” is the European airport most appreciated by passengers. ACI (Airports Council International) - the international association that independently measures, through passenger interviews, the quality perceived in over 350 airports around the world - awarded Fiumicino Airport the “Airport Service Quality Award” for 2019.
According to the latest surveys carried out by Airports Council International, in the fourth quarter of 2019 Fiumicino airport recorded a new high, reaching a score of 4.55 on a scale out of 5. This is the best quarter ever and confirms the excellence of Italy's leading airport, which ranks first in passenger satisfaction, surpassing all European and American airports with more than 40 million passengers.
In the fourth quarter, the Roman hub surpassed all major European airports in passenger satisfaction. This is the result of the investment, innovation and quality of service strategy that has enabled the airport to climb the rankings in all infrastructure and service areas in just five years.
With this performance, the Roman hub closes 2019 with a record score of 4.47 on an annual basis. Specifically, the service that has recorded the most significant growth in passenger appreciation at "Leonardo da Vinci" is the use of electronic gates (e-gates), for which Fiumicino has become the airport with the highest percentage of passengers in the world to be able to use electronic passport control. This was made possible thanks to collaboration with the Ministry of Foreign Affairs, the Interior Ministry and ENAC. The airport’s accessibility, the courtesy of the staff, the waiting time at security, the clarity of information to the public, and the facilities at the airport are among the list of services appreciated by passengers.
"The result achieved,” said ADR's CEO, Ugo de Carolis, “once again demonstrates the levels of excellence in the quality provided to passengers at Leonardo da Vinci International Airport. This is a historic record, the result of investments made by the ADR management company together with the entire airport community. Now our goal is to surpass these achievements thanks to new technologies and innovative services. We will soon inaugurate a new boarding area able to accommodate 13 new gates equipped with loading bridges, 10 remote gates, and a commercial area with the best of Made in Italy that will even further increase the comfort of passengers at Italy’s principal airport".