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10 March 2025
ROME FIUMICINO IS THE BEST AIRPORT IN EUROPE IN 2024 FOR THE QUALITY OF PASSENGER SERVICES FOR THE 8TH CONSECUTIVE YEAR.
THE TITLE WAS AWARDED BY THE INTERNATIONAL AIRPORT ASSOCIATION ACI WORLD. IN 2024, ROME FIUMICINO IS THE BEST AMONG THE 119 EUROPEAN AIRPORTS PARTICIPATING TO THE ASQ SURVEY AND IS THE ONLY AIRPORT OVER 40M PASSENGERS/YEAR, TOGETHER WITH SINGAPORE AIRPORT, TO RECEIVE ALL AWARDS CATEGORIES. ALSO AWARDED THE “G.B. PASTINE” CIAMPINO AIRPORT WITHIN THE EUROPEAN AIRPORTS WITH ANNUAL TRAFFIC BETWEEN 2 AND 5 MILLION PASSENGERS PER YEAR.
For the 8th consecutive year, “Leonardo da Vinci” airport of Rome Fiumicino has been recognized as the ''Best Airport in Europe'', in the category of airports handling over 40 million passengers/year, as for the service quality delivered to passengers. Together with Fiumicino airport, also the “Giovan Battista Pastine” of Ciampino, has been awarded, as for the previous year in 2023, as “Best Airport in Europe” in the category of airports between 2 and 5 million passengers.
 In 2024, with the record score of an overall satisfaction of 4.61 ever registered before (with a scale from 1 to 5), Rome Fiumicino is the best European airports participating to the survey and is the only airport over 40M passengers/year, together with Singapore airport, to receive all awards categories.
 
These are the main results of the “Airport Service Quality” (ASQ) survey - conducted by the international trade association of airports worldwide, Airport Council International (ACI) World, in cooperation with Amadeus, a leading travel technology company. ACI World analysed the preferences and approval rate of about 700,000 passengers in more than 360 airports around the world, using over 30 indicators related to the airport experience. Beyond the “Best Airport” award, Rome Fiumicino has been awarded also this year as:
 

Airport with the Most Dedicated Staff in Europe;
Easiest Airport Journey in Europe;
Most Enjoyable Airport in Europe;
Cleanest Airport in Europe.

For the second year in a row, Ciampino - ‘Giovan Battista Pastine’ airport was awarded as ‘Best airport in Europe with 2-5 million passengers/year’ and, for the first time, also as ‘Airport with the Most Dedicated Staff in Europe’ award. These significant awards will be celebrated during the ACI World Airport Experience Summit, which will be held in Guanghzou, China, on September 8-11, 2025.

‘Once again, this year, Fiumicino and Ciampino airports received international recognitions for the quality and the services offered to passengers. These awards are increasingly significant and not to be taken for granted, reaffirming the dedication, passion and commitment of our people – as well as the efforts of all colleagues from the companies, organizations and institutions working in synergy at our airports,’ said Marco Troncone, CEO of Aeroporti di Roma. ‘Considering the traffic forecasts for this year and beyond, we are aware that maintaining this level of quality and continuously enhancing our services requires the sustainable development of Rome Fiumicino infrastructures. Thanks to major self-financed investments already underway, we aim at competing with other major hubs in our geographical area, following clear development perspectives. This is the only way to strengthen Italy’s position as a leading global tourist destination and high-potential transit hub within the international air connectivity network.’

To celebrate the recognition from ASQ survey, Aeroporti di Roma launched a new communication campaign presenting ‘Adryx’, the new mascot of Leonardo da Vinci airport: an interstellar ambassador and an expert in quality and innovation, who lands on Earth to discover the secret of excellence. Inside the airport, passengers will be able to meet him, get exclusive gadgets and have fun with airport-themed challenges, quiz and interactive games, learning trivia and useful tips to make their travel experience even smoother.