news - AEROPORTI DI ROMA
In particular, the implementation of standard practices to ensure a safe airport experience for all travellers and the management company's level of responsiveness to implement best practices to manage possible public health and safety risk events were positively evaluated.
Aeroporti di Roma has set up a health and safety prevention programme since the beginning of the pandemic at the two airports in the capital, a commitment already attested to by countless awards, including ACI's Airport Health Accreditation for the measures implemented by ADR against Covid-19, the 5 stars awarded by Skytrax to Fiumicino following the Hygiene Rating audit, the first airport in the world to obtain them, and the Biosafety Trust awarded, for the first time to an airport, by RINA SERVICES.
Aeroporti di Roma, an Atlantia Group company, manages and develops the Rome Fiumicino and Ciampino airports and carries out other activities related and complementary to airport management. Fiumicino has two passenger terminals and is dedicated to business and leisure customers on national, international and intercontinental routes; Ciampino is mainly used by low-cost airlines, express couriers and General Aviation activities. In 2019, ADR recorded, as an airport system, 49.4 million passengers with over 240 destinations worldwide that can be reached from Rome, thanks to the approximately 100 airlines operating in the two airports (In 2021, following the effects induced by Covid-19 on air transport, Fiumicino airport recorded just 11.7 million passengers, whilst Ciampino airport closed the year with 2.3 million passengers). Over the past five years, Aeroporti di Roma has received numerous awards, recognitions and quality certificates. Among these recognitions are the AIRPORT SERVICE QUALITY AWARD, awarded by ACI World for the category of European airports with more than 40 million passengers per year, for the years 2017 to 2021 for the high level of passenger satisfaction, and the ACI EUROPE BEST AIRPORT AWARD, category of airports with more than 40 million passengers per year for the years 2018, 2019, 2020, 2022: the award, in this case, rewards the achievement of excellence in several disciplines, including security, operations, infrastructure, community relations, environmental awareness and customer care. Thanks to these achievements, in 2022 ACI World included ADR in the "Director General's Roll of Excellence", a roll of excellence to which only 64 out of more than 18,000 airports worldwide belong for the high levels of quality offered to their passengers. Since 2017 SKYTRAX has awarded Aeroporti di Roma the 4 STARS AIRPORT RATING, a certificate of excellence for its commitment to guaranteeing passengers the best possible experience. In 2018, Skytrax also awarded ADR WORLD'S MOST IMPROVED AIRPORT on the assessment of services experienced by passengers at various airports around the world. In 2022, ADR received the BEST AIRPORT STAFF IN EUROPE award from Skytrax for meeting precise parameters of friendliness and efficiency of customer service staff at the air terminal. During the period of the Covid-19 pandemic, Aeroporti di Roma distinguished itself with numerous health and safety awards: from ACI the AIRPORT HEALTH ACCREDITATION by ACI World on the compliance with health measures and protocols for 2020 and 2021, AIRPORT HEALTH MEASURES AUDIT PROGRAMME - ACI BUREAU VERITAS for 2020 on the effective implementation on the field of measures to combat COVID-19, by Skytrax COVID-19 SKYTRAX AIRPORT RATING 2020 on the efficiency of procedures and the COVID-19 AIRPORT EXCELLENCE AWARD 2021 for high health, hygiene and safety protocols during the pandemic. The RINA organisation also awarded Aeroporti di Roma with the BIOSAFETY TRUST CERTIFICATION in 2020. ADR also distinguished itself in terms of sustainability by receiving the LEADERSHIP IN SUSTAINABILITY AND COMMITMENT TO RESPONSIBLE TRAVEL from the United Nations World Tourism Organisation in 2020. In 2021, linked to the SESAR - Single European Sky project, the ACI EUROPE DIGITAL TRANSFORMATION AWARD was awarded, recognising the airport's investment in the brand new Airport Operation Centre, and the implementation of the new innovation model centred on Open Innovation. In 2022 Plug and Play Tech Center, the largest private investment fund in Silicon Valley, awarded ADR the "Corporate Innovation Award" for its commitment to promoting open innovation initiatives and building an innovative "airport of the future".
EXTERNAL RELATIONS & SUSTAINABILITY DIRECTORATE