news - AEROPORTI DI ROMA
In fact, in the Terminal that hosts about 70% of departures from Fiumicino, the installation of the revolutionary C3 standard Explosive Detection System hand baggage screening equipment by Smiths Detection - a global leader in security and threat detection technologies - has been completed - after a period of testing. This is the highest security standard for hand luggage screening, which will increase the level of security and further enhance the passenger experience. The new machines, which use X-ray scanners to obtain a computer tomography of the baggage, are capable of producing high-resolution 3D volumetric images with automatic detection of potentially dangerous substances, making the ability of security screening staff to analyse them even more effective and faster. Installation of the new technology is now under way at Terminal 3 security checkpoints and will be completed here within the year, with the exception of flights bound for the USA and Israel, which are subject to specific screening procedures.
Ivan Bassato, Chief Aviation Officer of Aeroporti di Roma, said: "The installation of new technologies with a view to smart security aims to make the passenger experience at the security gate even more effective and streamlined and confirms how our approach to service quality cannot disregard innovation, an enabling factor of ADR's industrial strategy. The investment in the new C3 machines for hand luggage screening, together with the revolutionary QPass system for booking appointments at the security checkpoints operating at Fiumicino and the GRASP sensor system for dynamically directing passengers to the lane of fastest service, represents a further step towards this goal and is part of the broader panel of innovation projects that Aeroporti di Roma is putting in place to outline the airport of the future".
Aeroporti di Roma, an Atlantia Group company, manages and develops the Rome Fiumicino and Ciampino airports and carries out other activities related and complementary to airport management. Fiumicino, the first and only airport in Italy with a Skytrax rating of 5 stars for excellent standards in service quality, has two passenger terminals and is dedicated to business and leisure customers on domestic, international and intercontinental routes; Ciampino is mainly used by low-cost airlines, express-couriers and General Aviation activities In 2019 ADR recorded, as an airport system, 49.4 million passengers with more than 240 destinations worldwide that can be reached from Rome, thanks to the approximately 100 airlines operating at the two airports (In 2022, following the effects induced by Covid - 19 on air transport, Fiumicino airport recorded approximately 29.4 million passengers while Ciampino airport closed the year with 3.5 million passengers).In the last five years Aeroporti di Roma has received numerous awards, recognitions and quality certificates. Among these recognitions are the AIRPORT SERVICE QUALITY AWARD, awarded by ACI World for the category of European airports with more than 40 million passengers per year, for the years 2017 to 2021 for the high level of passenger satisfaction, and the ACI EUROPE BEST AIRPORT AWARD, category of airports with more than 40 million passengers per year for the years 2018, 2019, 2020, 2022: the award, in this case, rewards the achievement of excellence in several disciplines, including security, operations, infrastructure, community relations, environmental awareness and customer care. Thanks to these achievements, in 2022 ACI World included ADR in the "Director General's Roll of Excellence", a roll of excellence to which only 64 out of more than 18,000 airports worldwide belong for the high levels of quality offered to their passengers. Since 2017 SKYTRAX has awarded Aeroporti di Roma the 4 STARS AIRPORT RATING, a certificate of excellence for its commitment to guaranteeing passengers the best possible experience. In 2018, Skytrax also awarded ADR WORLD'S MOST IMPROVED AIRPORT on the assessment of services experienced by passengers at various airports around the world. In 2022, ADR received the BEST AIRPORT STAFF IN EUROPE award from Skytrax for meeting precise parameters of friendliness and efficiency of customer service staff at the air terminal. During the period of the Covid-19 pandemic, Aeroporti di Roma distinguished itself with numerous health and safety awards: from ACI the AIRPORT HEALTH ACCREDITATION by ACI World on the compliance with health measures and protocols for 2020 and 2021, AIRPORT HEALTH MEASURES AUDIT PROGRAMME - ACI BUREAU VERITAS for 2020 on the effective implementation on the field of measures to combat COVID-19, by Skytrax COVID-19 SKYTRAX AIRPORT RATING 2020 on the efficiency of procedures and the COVID-19 AIRPORT EXCELLENCE AWARD 2021 for high health, hygiene and safety protocols during the pandemic. The RINA organisation also awarded Aeroporti di Roma with the BIOSAFETY TRUST CERTIFICATION in 2020. ADR also distinguished itself in terms of sustainability by receiving the LEADERSHIP IN SUSTAINABILITY AND COMMITMENT TO RESPONSIBLE TRAVEL from the United Nations World Tourism Organisation in 2020. In 2021, linked to the SESAR - Single European Sky project, the ACI EUROPE DIGITAL TRANSFORMATION AWARD was awarded, recognising the airport's investment in the brand new Airport Operation Centre, and the implementation of the new innovation model centred on Open Innovation. In 2022 Plug and Play Tech Center, the largest private investment fund in Silicon Valley, awarded ADR the "Corporate Innovation Award" for its commitment to promoting open innovation initiatives and building an innovative "airport of the future".
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