news - AEROPORTI DI ROMA
Fiumicino, 23 December 2022 - Launched yesterday at Fiumicino airport, QPass is a free service that allows passengers to book an appointment at the security checkpoints to benefit from a dedicated entrance and route.
Accessing the service is very simple and does not require any registration: the passenger can make the reservation from the comfort of their own home or at the airport, starting 7 days before the flight, via the website https://www.adr.it/web/aeroporti-di-roma-en/qpass on the booking page where they must enter their flight, the number of people departing and their e-mail address.
Passengers will be able to choose from the available appointment times for their flight and book the one that best suits their needs. Once the booking has been completed, you will receive a QR code and a confirmation e-mail with the terminal and appointment time information.
Simply arrive at the booking time at the QPass entrance to the security checkpoint, show your QR code to gain access to the dedicated entrance and queue for a quick and easy security check.
Fiumicino is the first airport in Italy to offer this service, operating at both Terminal 1 and Terminal 3. QPass is completely free of charge and is in addition to the other types of security check access: the premium Fast Track service, the Family line (dedicated to families with prams) and the 'traditional' security checkpoints.
Ivan Bassato, Aeroporti di Roma Chief Aviation Officer, said: "Attention to the comfort of our passengers is central to our business vision, as is the improvement of services offered and quality at the airport. Today's innovation is a demonstration of how technology and innovation help us to improve our reality. The service brings direct practical advantages: through this system, passengers can organise their time in advance before their flight, easily pass through security checks, and thus have more time for themselves, e.g. to go shopping or have something to eat, before boarding. That is why it is the passengers themselves who choose the time window from those available for the booked access service, thus being able to manage their own needs in a practical and efficient way”.
Aeroporti di Roma has always been committed to improving the travel experience of its passengers, focusing on a strategy oriented towards a cutting-edge future, which uses digitalisation and open innovation to offer even more safety and comfort during travel. Thus demonstrating once again the levels of excellence at 'Leonardo da Vinci', which is becoming increasingly attractive to passengers and airlines.
Aeroporti di Roma, an Atlantia Group company, manages and develops the Rome Fiumicino and Ciampino airports and carries out other activities related and complementary to airport management. Fiumicino has two passenger terminals and is dedicated to business and leisure customers on national, international and intercontinental routes; Ciampino is mainly used by low-cost airlines, express couriers and General Aviation activities. In 2019, ADR recorded, as an airport system, 49.4 million passengers with over 240 destinations worldwide that can be reached from Rome, thanks to the approximately 100 airlines operating in the two airports (In 2021, following the effects induced by Covid-19 on air transport, Fiumicino airport recorded just 11.7 million passengers, whilst Ciampino airport closed the year with 2.3 million passengers). Over the past five years, Aeroporti di Roma has received numerous awards, recognitions and quality certificates. Among these recognitions are the AIRPORT SERVICE QUALITY AWARD, awarded by ACI World for the category of European airports with more than 40 million passengers per year, for the years 2017 to 2021 for the high level of passenger satisfaction, and the ACI EUROPE BEST AIRPORT AWARD, category of airports with more than 40 million passengers per year for the years 2018, 2019, 2020, 2022: the award, in this case, rewards the achievement of excellence in several disciplines, including security, operations, infrastructure, community relations, environmental awareness and customer care. Thanks to these achievements, in 2022 ACI World included ADR in the "Director General's Roll of Excellence", a roll of excellence to which only 64 out of more than 18,000 airports worldwide belong for the high levels of quality offered to their passengers. Since 2017 SKYTRAX has awarded Aeroporti di Roma the 4 STARS AIRPORT RATING, a certificate of excellence for its commitment to guaranteeing passengers the best possible experience. In 2018, Skytrax also awarded ADR WORLD'S MOST IMPROVED AIRPORT on the assessment of services experienced by passengers at various airports around the world. In 2022, ADR received the BEST AIRPORT STAFF IN EUROPE award from Skytrax for meeting precise parameters of friendliness and efficiency of customer service staff at the air terminal. During the period of the Covid-19 pandemic, Aeroporti di Roma distinguished itself with numerous health and safety awards: from ACI the AIRPORT HEALTH ACCREDITATION by ACI World on the compliance with health measures and protocols for 2020 and 2021, AIRPORT HEALTH MEASURES AUDIT PROGRAMME - ACI BUREAU VERITAS for 2020 on the effective implementation on the field of measures to combat COVID-19, by Skytrax COVID-19 SKYTRAX AIRPORT RATING 2020 on the efficiency of procedures and the COVID-19 AIRPORT EXCELLENCE AWARD 2021 for high health, hygiene and safety protocols during the pandemic. The RINA organisation also awarded Aeroporti di Roma with the BIOSAFETY TRUST CERTIFICATION in 2020. ADR also distinguished itself in terms of sustainability by receiving the LEADERSHIP IN SUSTAINABILITY AND COMMITMENT TO RESPONSIBLE TRAVEL from the United Nations World Tourism Organisation in 2020. In 2021, linked to the SESAR - Single European Sky project, the ACI EUROPE DIGITAL TRANSFORMATION AWARD was awarded, recognising the airport's investment in the brand new Airport Operation Centre, and the implementation of the new innovation model centred on Open Innovation. In 2022 Plug and Play Tech Center, the largest private investment fund in Silicon Valley, awarded ADR the "Corporate Innovation Award" for its commitment to promoting open innovation initiatives and building an innovative "airport of the future".
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