news - AEROPORTI DI ROMA
Fiumicino, 06 March 2019 - “Leonardo da Vinci” is the European airport most appreciated by the passengers, for the second year running. ACI (Airport Council International) - the international association that independently measures, through passenger interviews, the quality perceived in over 300 airports around the world - awarded Fiumicino Airport the “Airport Service Quality Award” for 2018.
The satisfaction in the quality of the services provided by the Capital’s airport exceeds that of the other large European airports (with over 40 million passengers). For the entire year, Fiumicino remained at the top of the satisfaction surveys and ended 2018 with an absolute record of 4.40 (on a scale with a maximum score of 5), beating all the other large European airports. For the first time, the Roman hub is at the top of the European satisfaction classifications also among medium-sized airports (with over 25 million passengers).
Thanks to this performance, after having evaluated it during the third quarter 2018 as the best airport in the West (among the airports in Europe and the United States with more than 40 million passengers), ACI permanently included Leonardo da Vinci on the list of the best airports awarded worldwide together with the international airports of Singapore, Beijing, Shanghai, Toronto, Indianapolis, Mumbai, Delhi and Moscow.
“We are pleased and proud of this new record earned by the airport of Fiumicino, which today represents the best example of the ability of the Atlantia Group to revive and enhance strategic infrastructure assets for the competitiveness of the Country. It is the result of the commitment and professional quality constantly demonstrated by the colleagues of Airporti di Roma and the positive cooperation created with all the stakeholders of the airport. Leonardo da Vinci Airport today significantly contributes to the competitiveness of the airlines that operate in our airport to meet the challenges of the global market” stated the Chief Executive Officer of Atlantia, Giovanni Castellucci.
“It is the second year running - specified the Chief Executive Officer of Aeroporti di Rome, Ugo de Carolis - that we have received this award and we don’t consider it a milestone, but an incentive to always do more and better. Our investment strategy in quality infrastructures and services will continue with greater determination. Passengers and companies are rewarding us: in fact, in 2018, we achieved a historic record in terms of passengers: 43 million”.
Among the services of Leonardo da Vinci most appreciated by the passengers are the electronic checkpoints for the automatic control of passports (available for over 6 million travellers, with record use rate internationally), the overall comfort of the airport, the cleanliness of the Terminals and bathrooms, the clarity of the information to the public, the courtesy of the airport staff, the speed of the security controls. Particularly appreciated is also the accessibility of the airport, thanks to the system of ADR official parking areas, capable of guaranteeing security and convenience in the parking areas close to the Terminals.
2018 was a record year for the airport of Fiumicino also in terms of punctuality: according to the independent surveys by FlightStats conducted last February (83.45% of flights left on time), the airport is second in Europe and among the top ten in the world in terms of punctuality of arrivals and departures. Data which confirms the excellent results achieved by the airport during 2018 – certified also by the Official Aviation Guide, leading international airline reporting company - year in which the Roman hub turned out to be one of the principal drivers of overall punctuality of the European network for airline connections.
Even Eurocontrol, the organisation responsible for European airline traffic control, highlighted that in 2018 the approach trajectories to the airport were 42% shorter than the other large European airports. This produced a double benefit, both in terms of the punctuality of the flights and the environment, thanks to the lower fuel consumption of the aircraft.
The operational excellence of Fiumicino is also confirmed by the excellent performance in the “lost luggage” area which, in 2018, were only 0.56 pieces of luggage every 1000 departing passengers (a 26% improvement compared to 2017).
Aeroporti di Roma, an Atlantia Group company, manages and develops the Fiumicino and Ciampino airports in Rome and performs other activities related and complementary to airport management. Fiumicino has two passenger terminals. It is dedicated to business and leisure clients on national, international and intercontinental routes. Ciampino is mainly used by low-cost airlines, by express couriers and for General Aviation operations. In 2018, ADR recorded, as an airport system, 48.8 million passengers with more than 230 destinations throughout the world that can be reached from Rome, thanks to the roughly 100 airline companies operating in the two airports. According to Skytrax, in 2017 Fiumicino was the world’s number one airport for improvements and developments to its services. This award adds to the award granted to the airport by the Airports Council International World as the most appreciated airport in Europe amongst hubs with more than 40 million passengers, and to the 2018 ‘Best Airport Award’ given to the Rome airport during the annual assembly of Airports Council International Europe.