news - AEROPORTI DI ROMA
Fiumicino, 18 October 2018 – A new outright record for “Leonardo da Vinci” Airport in efforts for quality of passenger services. According to the independent evaluations made by the Airports Council International - the international association that interviews passengers to measure perceived quality in over 300 airports all over the world - in the third quarter of 2018, Fiumicino broke a historic record, reaching 4.44 points (on a scale of up to 5). For the first time in the association’s world rankings, Fiumicino is the top hub in the “westernworld” for passenger satisfaction on a global scale, beating all American and European airports with more than 40 million passengers.
The third quarter record is an important confirmation of Fiumicino’s ability to manage peak traffic in the summer season and reinforces the standing of Leonardo da Vinci in Europe. A result made possible by a trend in constant growth since 2013, due to the so-called “Atlantia treatment”, which, by targeting investments, customers, internationalisation of services and optimisation of airport procedures, has changed the face of Leonardo da Vinci Airport. In 2013, before ADR became part of the Atlantia Group, the Roman airport was ranked one of the worst in the world for passenger satisfaction.
One of the services that has seen the most significant rise in appreciation are the e-gates, for which Fiumicino became the airport with the highest rate in the world of passengers able to use the electronic passport control. Today, passengers from Europe, the US, South Korea, Japan, Australia and New Zealand have access. A result achieved thanks to the work of ADR in conjunction with embassies, the Ministry for Foreign Affairs, the Ministry of Interior and ENAC.
Also featuring on the list of services appreciated by passengers are the airport’s general comfort, cleanliness of the Terminals and toilets, clarity of public information, and a fast Wi-Fi connection open to all.
“The results of the ACI ranking show that we have reached an international level of excellence in the services and comfort offered to Fiumicino Airport passengers. For this we would like to thank and acknowledge Aeroporti di Roma staff and the entire airport community, who have worked with competence and passion. We are now setting our sights on a new target: assisting the airlines at Fiumicino in the overall challenge for competitiveness in the worldwide air transport market, in a system-oriented logic and for the benefit of our country’s appeal. We’ll do this by paying increasing attention to efficiency of services and the competitiveness of aeronautical operations, with commercial incentives and promotions, always working alongside the companies,” stated Chief Executive Officer of Atlantia, Giovanni Castellucci.
Aeroporti di Roma, Company of the Atlantia Group, manages and develops the airports of Rome Fiumicino and Ciampino and undertakes other activities relating to and supplementing airport management. Fiumicino operates through four passenger terminals. It is dedicated to business and leisure clients on national, international and intercontinental routes. Ciampino is mainly used by low-cost airlines, by express couriers and for General Aviation operations. In 2017, the ADR airport system registered 46.9 million passengers, with over 230 destinations across the world accessible from Rome thanks to around 100 airlines operating in the two airports. According to Skytrax official certification, in 2017 Fiumicino was the world’s number one airport for improvements and developments to its services. This recognition joins the award it was given by Airports Council International as the European airport most appreciated by passengers and the “Best Airport Award 2018” presented to the Roman airport during the Airports Council International’s Annual Assembly.
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