news - AEROPORTI DI ROMA
Even during the first phase of the “summer” – a period of increased passenger flow - Leonardo da Vinci was confirmed the no. 1 airport in Europe for it quality of services offered to travellers. In the second quarter of 2017, Fiumicino remained in first place in the official rankings of the ACI - Airports Council International, the independent international association that ranks perceived quality in over 300 airports worldwide, by interviewing passengers.
Staff reception and airport comfort are among the features most appreciated by tourists. Operational services, such as security controls (due to staff courtesy, precision and speed) and passport controls (due to the speed of the control and due to the installation, by ADR, of 32 eGates for the digital reading of European passports), also performed particularly well. The services most appreciated by passengers include the general cleanliness of the Terminals and toilets, visibility and clarity of information monitors and the efficiency and politeness of check-in staff. The free and unlimited ADR Wi-Fi is also greatly used and appreciated, to which an average 1 million passengers connect every month.
The entering into operation of the new International Boarding Area “E”, inaugurated in December 2016, which has become a worldwide benchmark for comfort, convenience and quality shopping and for its food and wine range, in addition to enterprising cultural initiatives, contributed significantly towards consolidating this top ranking.
Fiumicino began its climb towards efficiency in 2013, when it ranked bottom place among all major airports. In the third quarter of 2016, the airport reached the top of the ACI ranking for the first time, a position it also held for the first 6 months of 2017. A result of the “Atlantia care”, which has greatly increased investments in infrastructure and quality services, focusing attention on passengers and their needs.