Service Charter


In light of the current state of emergency, it should be noted that some services may be subject to change, differing from what is set out in the 2020 Service Charter (Carta dei Servizi 2020).

As such, we would advise you to refer to the updates available on the link


Aeroporti di Roma has adopted a quality management system based on the List of Services, published annually since 2000. The document summarizes the requirements and parameters that the company undertakes to respect as a reference point for its operations at the two Rome airports.

This Service Charter is edited in line with ENAC - GEN '06 regulations and it is published after ENAC (Italian Civil Aviation Authority) approval.

The reference year for this Service Charter is from 1st January to 31st December 2021.



ADR, moreover, responds to comments, proposals and complaints from customers and passengers, in order to take corrective measures and reduce the number of problems.

Send your comments from the talk to us section.