Dedicated services

ASSISTANCE LOUNGES (SALA AMICA)

ADR Assistance offers special assistance lounges for passengers with disabilities and Passengers with Reduced Mobility (PRMs). These lounges are always staffed by specialised personnel.

ACCESSIBLE TOILETS

Dedicated toilets accessible to PRMs.

ACCESSIBLE INFO POINTS

Physically and digitally accessible information points designed to provide dedicated assistance to passengers.

TACTILE PAVING

In the landside area, the airport is equipped with tactile paving to help visually impaired people with orientation and mobility, ensuring independent access to the main areas of the airport.

BE MY EYES

A remote visual assistance service that connects people with visual impairments to our operators, who are ready to provide them with real-time support for finding their way around the airport.

WHILL

Innovative e-mobility devices available to facilitate movement through the airport. These offer a comfortable and autonomous alternative to traditional wheelchairs.

DINING BOOTH

At Fiumicino airport, in boarding area E, you will find the Dining Booth: a reserved and comfortable space. It is designed for anyone who, due to specific needs, may feel uncomfortable eating in crowded or overly exposed environments.  Here, you will find a quiet and protected area where you can enjoy a moment’s rest in total serenity.