Contact Points for Requesting Assistance - ADR Assistance
Contact points
Contact points and requesting assistance
Upon arrival at the airport, even if you already have your boarding pass, you can report your presence at the terminal at the designated contact points, located both inside and outside the building.
Inside the terminal:
• Your airline’s check-in desk
• Information desks
• Assistance Lounges (Sala Amica)
Outside the terminal: you will find yellow totems equipped with a video intercom and a flashing call button, positioned as shown below.
Fiumicino:
- Departures – Terminal 1 (door 1)
- Departures – Terminal 1 (door 5)
- Departures – Terminal 3 (door 1)
- Arrivals - between Terminal 1 and Terminal 3
- Covered pedestrian walkways leading to the multi-storey car parks (Terminals A, B, and C)
- Terminal C car park, ground floor
- Railway station
Ciampino:
- Departures – near the shuttle bus stop
- P3 car park
As soon as we are notified of your presence at the airport, you will be met by our dedicated assistance staff, who will accompany you through all stages of your journey: from check-in and security checks to the boarding gate.
Accompanying persons
During transfer to and from the plane, we may use vehicles with limited seating. For this reason, your accompanying person may be required to board independently.
Travelling with minors
If minors are present, it is essential to report this so that the necessary equipment can be provided to ensure safe transport on our vehicles. Please note that our staff members cannot directly supervise minors. Responsibility for their care and supervision therefore remains with their guardian throughout the assistance process.