Call center privacy

In accordance with the current legislation concerning privacy (European Regulation 2016/679 "GDPR" and Italian Leg. Decree 196/03 and subsequent amendments and additions) the following information is provided about the processing established by ADR Tel within the scope of the calls to the airport switchboards (066595.1, 06.79494.1 and 06.6595.3640), emergency (06.6595.3133/ 3134) and information and booking for the car park (06.88981981).

 

  1. DATA CONTROLLER

Data controller is ADR Tel S.p.A. with registered office at via Pier Paolo Racchetti, 1 00054 Fiumicino (Rome).

 

  1. TYPES OF DATA PROCESSED AND PURPOSES OF THE PROCESSING

The data processed by Adr Tel S.p.A. may include biographical personal and contact information (such as email address, telephone number). When making calls to the Car Park Reservations switchboard, you may be asked to provide further data relating to your marketing preferences.

Furthermore, incoming calls are subject to recording.

Data relating to your geographical will be processed location solely in the case of calling the emergency switchboard and also the outgoing calls will be recorded.

Specifically, the switchboard services provided are explained as:

2.1. FLIGHT INFO AND CAR PARKS

Providing data for information referring to calls to the flight info switchboard is optional – the interested party has the right to give personal data concerning him or not as not required for the service requested.

  1. EMERGENCY

Providing certain data (name, surname, telephone number, geographic location) for ADR emergency calls is mandatory as required for the service requested. Outgoing (outbound) calls will be recorded solely for emergency services.

  1. PARKING RESERVATIONS

Providing the data requested or supplied is obligatory as necessary for the parking reservations requested. Refusal to do so may make it impossible to provide the requested service.

Anyone providing data on behalf of others (family members, friends, colleagues, etc.) declares: (i) having the consent from the interested party for including their data and to the related service request (ii) informing them about the content of this page.

For parking reservations and information, telephone operators can request more information from the interested parties, for surveys about the services offered. The surveys are optional and make no reference to the interested party's personal information if provided/requested. Providing this data is not necessary for the provision of the service and refusal for its processing will not cause any prejudice or preclusion to your disadvantage.

 

  1. LEGAL BASIS FOR PROCESSING

Any personal information you provide to fulfil the provision related to the service requested (car parks), are processed by ADR Tel S.p.A. and ADR Mobility for contractual purposes. Providing the data is necessary for delivering the service. 

The data provided to ADR Emergency if requested are necessary for pursuing a legitimate interest of the Airports and the possible purpose of safeguarding the vital interests of others. Data on the recordings are also processed by the Controller Adr Tel.

  1. DATA PROCESSING METHODS

The data are processed in compliance with current regulations using manual, computerised and telematic tools, in a logic strictly related to the purposes indicated, so as to ensure the security and confidentiality of the data.

  1. DATA RETENTION TIMES

Your personal data, including those in relation to your habits as "user", will be kept only for the time necessary for the purposes for which they are collected in accordance with the principle of minimisation under art. 5.1.(c) GDPR and in compliance with the current applicable regulations. 

  1. RECIPIENTS OF THE DATA

The parties that may become aware of your personal data are:

  • ADR Tel, through their representatives, acting as data Controller as it decides on the purposes and methods of processing;
  • Global Remote Services Srl (processing manager) as the contractor company assigned the call centre services (flight info and parking reservation) and its distributors authorised for that purpose;
  • ADR MOBILITY for specific activities related to reservations or information relating to airport parking;
  • AEROPORTI DI ROMA for delivering relevant services (i.e., providing first aid), for viewing any reporting needs and for customer satisfaction at the level of services offered;

These data may also be communicated to the competent Public Authorities for fulfilment of legal obligations.

In the context of processing activities implemented by the Controller, the parties that may become aware of your personal data are exclusively those assigned by ADR S.p.A. authorised to to perform the processing operations.

In any case your personal data will not be disclosed.

  1. Call Centre Location

With reference to the "New legal provisions on call centre activities Article 1, paragraph 243, Law 232 of 2016", ADR Tel informs you of its use of a service provider located in Romania for all contact centre services, telephone switchboard, flight info and parking and reservations info.

  1. RIGHTS OF THE INTERESTED PARTIES

We also inform you that Art. 7 of the Code and Articles 15-22 GDPR provide interested parties the opportunity to exercise specific rights; the interested party may obtain from the data Controller: access, correction, deletion, limitation of processing, withdrawal of consent and the portability of the data that concerning them.

The interested party also has the right to object to the processing. In the event of exercising the right to object, the Controller reserves the option not to proceed with the request, and thus to continue the processing if there are compelling legitimate reasons for proceeding with the processing that prevail in the interests, rights and freedoms of the interested party.

The abovementioned rights may be exercised with a request addressed without formalities to the Data protection officer (DPO) at the following address dpo@adr.it. Contact information of the Data Protection Officer are available at www.adr.it