Reduced mobility passengers

 

The information contained in this section of the site is addressed to passengers with reduced mobility and were agreed with the main Italian associations for the disabled.

In July 2008, the Aeroporti di Roma Group set up a new company, ADR Assistance, for the free delivery of services on the ground to passengers with reduced mobility in Rome airports, in compliance with the EC Regulation no. 1107/2006 that defines new standards for airports in the countries of the European Union.

ADR Assistance offers passengers the possibility of notifying their special needs through their website. The passenger should ask the airline with which the booking was made for the assistance on the ground service 48 hours before departure. We recommend that you contact the airline directly for further information.

ADR Assistance

Departures

Upon arrival at the airport you can request the service at the Help Points: stations with an intercom and a proximity sensor that activates a light when it is approached. Through the intercom you will be in contact with an operator who will initiate the passenger assistance procedure. Other stations are equipped with screens that provide information on arrivals and departures, the location of services and facilities at the airport and the rights of passengers.
The stations are easy to identify, access and use by all less mobile passengers. The time required to arrange the assistance starts from the time of the notification of the passenger’s presence. Staff assists passengers for the entire stay at the airport.

Help Points are located:

outside of the airport:

  • on the pavement near the entrance to the Departures area
  • in the P3 car park for passengers with reduced mobility

inside the airport:

  • in the Departures area opposite check-in desks 1–10
  • in the Departures area opposite check-in desks 23–24
  • in the Arrivals area after customs

Maps and tactile routes for the visually impaired
The tactile route, made with elements in relief, is located on the Departures level of the terminals. The route starts on the pavement outside and ends at:

  • the police and military police headquarters 
  • the ADR Information Desk 
  • the toilets; 
  • security 
  • the newsagent, tobacconist, book shop 
  • eating places
Arrivals

On the basis of the information received from the airline, ADR Assistance staff welcomes passengers upon arrival, after the disembarkation of all the other passengers, and accompanies them to passport control and baggage reclaim, until meeting with a companion or to the means of transport chosen (car, taxi, train, bus). For more information on connections to and from Ciampino Airport see the website’s “travel information” page. 

Special Services

Information Points
Interactive stations that provide information on arrivals and departures and the location of services and facilities at the airport. They are in the Departures and Arrivals halls.
Accessible toilets
Located in all toilets in the terminals.
First aid
Located in Departures in the non-Schengen boarding area.
Lifts
They are all wheel chair accessible.
Emergency evacuation
Evacuation is carried out through the boarding gates and access ramps.
ADR Assistance staff is trained to assist the evacuation of less mobile passengers in case of emergency.