As of July 2008, a new company will join Gruppo Aeroporti di Roma. ADR Assistance will provide free ground assistance to disabled/reduced mobility passengers at Rome Fiumicino and Ciampino airports pursuant to the new airport rules provided for by EU Regulation no.1107/2006 enforced in member States of the European Union.

ADR Assistance allows passengers with special needs to request assistance through our website. Passengers who require special ground assistance should inform the airline with which they are travelling at the time they make their reservation, within 48 hours from the time of the flight scheduled. For further information, passengers should check details with airlines direct or go to our website www.adrassistance.it.

Help Points
At the airport, passengers can ask for assistance at the Help Points consisting of totem-mounted intercom systems, which have a flashing light and a sensor that sends out a sound signal when detecting someone’s presence, allowing customers to interact with the operators in charge of passenger assistance. The totems are also equipped with screens displaying information regarding flight arrivals and departures and the location of the services and facilities available at the airport.
The totems are easy to spot and accessible to disabled/reduced mobility passengers. Arrangements are made to meet the needs of disabled passengers starting from the time their request has been forwarded. Ground staff will assist passengers at any point during their time at the airport.
The Help Points are located:

• in the departure area of Terminals 1 – 3 – 5, on the pavement right outside the entrances; 
• on level 1 of the Multi-storey car park, building E.

Tactile pathways and maps for visually impaired passengers.
Tactile pathway surfaces made with embossed elements can be found in the departure area of Terminal 1 – 3 – 5 (the pathways start from the Help Points),  in the “Terrazza Roma” shopping area of Terminal 3 and along the sheltered pedestrian pathway linking the air terminal to Fiumicino Airport railway station.
The tactile maps are located by:

• the lifts on the upper floor (Terrazza Roma) of Terminal 1 and 3;
• at the entrance to Terminal 1 and 3 (departures).

Terminal 1
The pathway starts on the pavement right outside the terminal, by the Help Point and ends near:

• ADR Information Point;
• the lift linking the upper level to the roofed pathway;
• the toilets;
• Sala Amica Alitalia;
• the pharmacy;
• the bank

Terminal 3
The pathway starts on the pavement right outside the terminal, by the Help Point, where passengers arriving by taxi can ask to be dropped off, and ends near:

• ADR Info Point;
• the lift to the upper level (Terrazza Roma), where a newspaper kiosk, a bar, a restaurant and toilet facilities can be found;
• a staircase outside Terminal  leading to the raised roofed pathway linked to Terminal 1 and to the railway station.
• the external lift leading to the raised roofed pathway linking Terminal 1 to the railway station;
• a raised roofed pathway linking Terminal 1 to Fiumicino Airport railway station (via a lift).

Terminal 5
The pathway starts on the pavement right outside the terminal, by the Help Point, and ends near:

• ADR Info Point
• the toilets
• special assistance waiting area

Transfer passengers
Passengers who require special assistance should inform the airline with which they are travelling at the time they make their reservation, so that arrangements can be made for passengers to be assisted on arrival by customer assistance officers.
Transfer passengers will continue their journey onboard a connecting flight in case the aircraft is scheduled to depart within one hour after the arrival of the previous flight. If a delay is expected, passengers will be accompanied to one of our assistance lounges called “special asssistance waiting area”, and then transferred to the connecting flight.
We should remind all passengers that the lounges are currently being renovated, except special asssistance waiting area at Terminal 5. Assistance should be requested in advance also for connecting flights.

Inbound passengers
Based on the information received by the airline, arrangements can be made for passengers to be assisted on arrival by ADR customer Assistance officers from the aircraft through passport control and baggage reclaim. Passengers are then accompanied to the arrivals lounge to meet the person waiting for them or to the means of transport chosen (car, taxi, train, bus).

Special Assistance Lounges (currently being renovated)
The lounges are designed to assist passengers with special needs. All passengers with a “passenger assistance” code showing on their tickets can use the lounges.
The special assistance lounges operated by Aeroporti di Roma are located:

• at Terminal 1, in the departure area near Feltrinelli bookshop and Government offices;
• at Terminal 3, in the departure area by the information desk; 
• at Terminal 3, in the departure area near gate B1;
• at Terminal 3, in the Departure area at the lifts and the access staircase;
• at Terminal 3, near the Sky Bridge station which operates a shuttle bus service to the West Satellite, opposite the transfer desk;
• at the Satellite, near the stairs and the lifts leading to the Sky Bridge shuttle station;
• at Terminal 5, in the air terminal hall, before reaching the profiling area.
  

A special assistance lounge operated by Alitalia called “Sala Amica” which is reserved for Alitalia passengers only, is located in the departure area of Terminal 1.

Wheelchair-accessible toilets
They can be found in all the air terminal toilets. A toilet for seriously disabled passengers is located in the Special Assistance Lounge of the West Satellite.

Lifts
They are all wheelchair-accessible. The panels fitted in some of the lifts incorporate Braille characters rather than push-button manual controls.

Emergency exits
Online maps show the escape routes leading to special “fire sterile and safe areas” located outside the building where disabled/reduced mobility passengers can wait to be rescued. ADR customer Assistance officers are trained to assist passengers during an emergency evacuation.