REDUCED MOBILITY PASSENGERS
As of July 2008 a new company will join Gruppo Aeroporti di Roma. ADR Assistance provided free ground assistance to disabled/reduced mobility passengers at Rome Fiumicino and Ciampino airports pursuant to the new airport rules provided for by EU Regulation no.1107/2006 enforced in member States of the European Union.
ADR Assistance allows passengers with special needs to request assistance through the website www.adrassistance.it Passengers who require special ground assistance should inform the airline with which they are travelling at the time they make their reservation, within 48 hours from the time of the flight scheduled. For further information check details with airlines direct or go to our website www.adrassistance.it
DEPARTURES
At the airport, passengers can ask for assistance at the Help Points consisting of totem-mounted intercom systems, which have a flashing light and a sensor that sends out a sound signal when detecting someone’s presence, allowing customers to interact with the operators in charge of passenger assistance. The totem poles are also equipped with screens displaying information regarding flight arrivals and departures and the location of the services and facilities available at the airport.
The totems are easy to spot and accessible to reduced mobility passengers. Arrangements are made to meet the needs of disabled passengers starting from the time their request has been forwarded. Ground staff will assist passengers at any point during their time at the airport.
The Help Points are located:
- by the Terminal entrance in the departure area;
- inside car park P3, which provides parking to disabled/reduced mobility passengers.
Tactile pathways and maps for visually impaired passengers
A tactile pathway surface made with protruding elements can be found in the departure area of the air terminals. The pathway starts on the pavement right outside the terminal and ends near:
- Police and Carabinieri stations
- ADR Information Desk
- toilets
- security check points
- the newsagent’s, the tobacconist’s, the bookshop
- refreshment areas
ARRIVALS
Based on the information received by the airline, arrangements can be made for passengers to be assisted on arrival by
ADR customer Assistance officers from the aircraft through passport control and baggage reclaim. Passengers are then either accompanied to the arrivals lounge to meet the person waiting for them or to the means of transport chosen (car, taxi, train, bus). For further details on how to get to and from Ciampino airport go to the website page
"How to reach us" SPECIAL SERVICES
Infopoints
These interactive information points provide flight information on departures and arrivals, and about the location of services and facilities available at the airport. The infopoints can be found in the arrivals and departures areas.
Wheelchair-accessible toilets
They can be found in all the air terminal toilets.
First-aid room
It is located in the international departure area.
Lifts
They are all wheelchair-accessible.
Emergency evacuation procedures
Passengers can be evacuated from access ramps and boarding gates. Our staff are trained to assist disabled/reduced mobility passengers during an emergency evacuation.
