Personalised Assistance

 

The “Welcome VIP!” service is temporarily unavailable

We apologise for the inconvenience. For further information, please write to welcomevipservice@adr.it

 

Passengers in transit at Fiumicino airport can access dedicated services and facilities, courtesy of Aeroporti di Roma, available for them to enjoy the best travel experience.

These are the options:

 

  • Porterage service: assistance by dedicated personnel to transport the baggage of passengers reaching the airport by car, taxi or bus from the pavements in front of the Terminal to the check-in desks, and, in the opposite direction, from the baggage reclaim areas of the Terminals (arrival area) to the external pavements in front of the terminals (with the exclusion of the loading and unloading of vehicles) for passengers arriving from other destinations.

 

  • Priority access to the Fast-Track passage of Terminal 1 and Terminal 3 for those passengers who wish to deal with security procedures in all comfort.
  • Entry to VIP Lounge** “I Mosaici” and “Le Anfore”, respectively in boarding gates D and E31-E44, to enjoy a break in complete comfort.

Below are some of the services present within the VIP Lounges:

-leather armchairs;

-fast Wi-Fi connection;

-internal bar with free barman and buffer service;

-real-time flight times;

-shower service;

-fax service;

-photocopy service;

-various newspapers and magazines;

-in loco assistance with highly qualified staff.

How to request assistance:

Porterage:

You can book the baggage porterage service over the phone or via email:

By phoning numbers +39 06 6595 - 8349

By writing an email to email address supervisoriterminal@adr.it

 

Fast Track:

Fast Track  access vouchers can be purchased at Aeroporti di Roma information desks located at T1 and T3 in the departure area, or directly online, filling the module at this page http://www.adr.it/web/aeroporti-di-roma-en-/buy-online-services-fco

 

VIP Lounge:

VIP lounge access can be purchased at Aeroporti di Roma information desks located at T1 and T3 in the departure area, or directly online, filling the module at this page http://www.adr.it/web/aeroporti-di-roma-en-/buy-online-services-fco .

Service cost:

  • Porterage service: 4 euros per baggage - from the external pavement to the check-in desk and from the baggage reclaim area to the external pavement. For non-standard baggage sizes, such as surf boards, the price of the service is 6 euros per bag. For transfers between Terminals, a cost of 8 euros is added to the service.

 

  • Fast Track channel for security controls at T1 and T3: 5 euros per passenger (free for passengers between 0 and 12 years’ old, if accompanied by a paying adult).

 

  • VIP Lounge access: 30 euros per passenger (free for passengers between 0 and 2 years, if accompanied by a paying adult).

 

General terms of the service

* The purchase is possible only online, a maximum of two days beforehand and not beyond the date scheduled for the service